Shipping policy
Where does NutriChem ship?
We ship within Canada and to other countries we designate. Delivery timelines are estimates. Title and risk of loss pass on delivery to the carrier. For orders shipped outside Canada:
- You are the importer of record and are responsible for any duties, taxes, customs charges, and compliance with the destination country's laws.
- Natural health products lawful for sale in Canada may not be approved or permitted in your destination country. It is your responsibility to confirm you may lawfully import a product, and we are not liable for products detained, seized, or refused by customs.
- We ship only natural health products and general merchandise internationally. We do not ship prescription drugs or compounded prescription medications outside our licensed scope.
What shipping methods does NutriChem use?
Canada
NutriChem ships with Canada Post unless requested otherwise. Additional charges may apply for other shipping methods.
USA
NutriChem will always ship with Canada Post.
International
We will ship with Canada Post. The customer is responsible for all customs charges and entry of the package into the destination country.
How long will my order take to arrive?
If your order has already been shipped, you can use your tracking number to track the progress of your order. If you are an international customer who has selected a non-trackable shipping service, we are unable to track your package for you.
Please note: Shipping times/expected delivery dates are estimates and not guaranteed - however, if your shipment is taking longer than expected, please contact us and we will happily look into it.
British Columbia, Alberta, Saskatchewan, Manitoba:
Canada Post Expedited - Estimated 5-7 Business days
Canada Post Express Post - Estimated 3-5 Business days
UPS Express - 1-3 Business days
Ontario and Quebec:
Canada Post Expedited - Estimated 2-4 Business days
Canada Post Express Post - Estimated 1-3 Business days
UPS Express - 1-3 Business days
Nova Scotia, New Brunswick, PEI, Newfoundland & Labrador:
Canada Post Expedited - Estimated 5-7 Business days
Canada Post Express Post - Estimated 3-5 Business days
UPS Express - 1-3 Business Days
Northern Regions and Remote Centres:
Canada Post Expedited - Estimated 6-13 Business days
Canada Post Express Post - Estimated 5-8 Business days
UPS Express - Estimated 5-6 business days
U.S.A.:
Canada Post Expedited - Estimated 5-11 business days
Canada Post Express Post - Estimated 4-6 business days
International:
Small Packet International Air - Estimated 2-4 weeks, NOT TRACKABLE.
Tracked Packet International - Estimated 6-12 business days, trackable.
Xpresspost International: Estimated 4-10 business days, trackable.
*Shipping times do not include time for customs clearance.
