Shipping policy
Where does NutriChem ship?
NutriChem ships worldwide! However, when shipping to the Middle East or Internationally, NutriChem CANNOT guarantee the arrival of the package. Our product ingredients are listed on the web site and we encourage you to be familiar with your own country's regulations and import limitations for dietary supplements and/or the specific active ingredient(s) in our products.
Please contact our customer service at 1-888-384-7855 or email info@nutrichem.com should you have any questions before ordering.
Absolutely no refunds will be given for materials lost, seized or otherwise not returned by customs or other government authorities. Items returned by said authorities may be refunded minus postage, handling and restocking fees provided they are returned without damage. Any required re-shipping of the package will be at the customer's expense.
The customer is responsible for any duties, taxes, or customs charges applied once the package arrives in the destination country.
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What shipping methods does NutriChem use?
Canada
NutriChem ships with Canada Post unless requested otherwise. Additional charges may apply for other shipping methods.
USA
NutriChem will always ship with Canada Post.
International
We will ship with Canada Post. The customer is responsible for all customs charges and entry of the package into the destination country.
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How long will my order take to arrive?
If your order has already been shipped, you can use your tracking number to track the progress of your order. If you are an international customer who has selected a non-trackable shipping service, we are unable to track your package for you.
Please note: Shipping times/expected delivery dates are estimates and not guaranteed - however, if your shipment is taking longer than expected, please contact us and we will happily look into it.
British Columbia, Alberta, Saskatchewan, Manitoba:
Canada Post Expedited - Estimated 5-7 Business days
Canada Post Express Post - Estimated 3-5 Business days
UPS Express - 1-3 Business days
Ontario and Quebec:
Canada Post Expedited - Estimated 2-4 Business days
Canada Post Express Post - Estimated 1-3 Business days
UPS Express -Â 1-3 Business days
Nova Scotia, New Brunswick, PEI, Newfoundland & Labrador:
Canada Post Expedited - Estimated 5-7 Business days
Canada Post Express Post - Estimated 3-5 Business days
UPS Express -Â 1-3 Business Days
 Northern Regions and Remote Centres:
Canada Post Expedited - Estimated 6-13 Business days
Canada Post Express Post - Estimated 5-8 Business days
UPS Express - Estimated 5-6 business days
U.S.A.:
Canada Post Expedited - Estimated 5-11 business days
Canada Post Express Post - Estimated 4-6 business days
International:
Small Packet International Air - Estimated 2-4 weeks, NOT TRACKABLE.
Tracked Packet International - Estimated 6-12 business days, trackable.
Xpresspost International: Estimated 4-10 business days, trackable.
*Shipping times do not include time for customs clearance.
